Frequently Asked Questions

Peptissima supplies a carefully selected range of peptide-based research products from established manufacturing partners.

Current products, specifications and availability can be viewed in our Research Store.

Visit the Research Store

Peptides are short chains of amino acids that are widely studied in laboratory environments to investigate biological processes including receptor interactions, cellular signalling and physiological pathways.

Visit our Peptides page for a foundational introduction to peptide science.

Explore peptide science

No.

Products supplied by Peptissima are intended exclusively for legitimate laboratory research purposes where permitted by applicable law.

They are not intended for human consumption, diagnosis, treatment or therapeutic use.

No.

Products available through the Peptissima Research Store are supplied as research products.

They are not marketed or supplied as medicines, food supplements, cosmetics or medical devices.

Peptissima supplies products for legitimate research purposes.

Customers are responsible for ensuring that their purchase, possession, importation and intended research use comply with applicable laws and regulations within their jurisdiction.

No.

Peptissima does not provide medical advice, treatment recommendations, dosing protocols or instructions for human administration.

Scientific information provided through our website relates exclusively to educational and research contexts.

Our website separates scientific information into dedicated resources:

• Peptides — a foundational introduction to peptide science.
• Research — published research and emerging scientific developments.
• Education — guides, terminology and responsible research resources.

Visit the Education Centre

Peptissima is a distributor of selected third-party research products.

Unless expressly stated otherwise for a particular product, Peptissima is not the manufacturer or analytical laboratory responsible for the products supplied.

Where a Certificate of Analysis or other batch-specific documentation is supplied by the relevant manufacturer, supplier or issuing laboratory, Peptissima makes that documentation available where applicable.

Availability may vary by product and batch.

A Certificate of Analysis, commonly referred to as a COA, is a document reporting analytical information relating to a particular product or sample.

Depending on the document, this may include:

• Product identification
• Batch or lot number
• Analytical method
• Reported result
• Testing date
• Issuing laboratory

Customers should ensure that applicable batch information corresponds with the product received.

Not unless expressly stated for the relevant product or batch.

Where analytical information originates from a manufacturer, supplier or third-party laboratory, the source of that documentation should be identified accordingly.

Check the product information and any available batch documentation provided for the applicable product.

If you require assistance locating or matching documentation to a particular batch, contact Peptissima with your order and batch information.

Further information is available on our Quality page.

Quality & documentation

Do not rely upon documentation that cannot be matched appropriately to the product or batch received.

Contact Peptissima with the relevant product, batch and order information so that the discrepancy can be investigated.

Contact Peptissima

Visit the Research Store to view currently available research products.

Select the relevant product to review its information, available documentation and current availability before proceeding through checkout.

Visit the Research Store

Current availability is displayed within the Research Store and on the individual product page.

Products that are unavailable should be clearly identified accordingly.

Yes.

Pricing and ordering are available to registered researchers. Create an account and accept the Research Use Agreement to view pricing and place orders.

Your account also gives you access to your order history and saved addresses.

Register or log in

Available payment methods are displayed securely during checkout and may vary according to location, order value and payment provider availability.

Peptissima uses established payment and e-commerce infrastructure designed to protect transaction information.

Available secure payment methods will be displayed during checkout.

Yes.

Peptissima welcomes appropriate wholesale and bulk research enquiries.

Please use our Contact page and select Wholesale Enquiry, providing your organisation, country and requirements so that our team can review your enquiry.

Make a wholesale enquiry

Contact Peptissima as soon as possible after placing your order.

Where fulfilment has not yet begun, we will attempt to accommodate appropriate amendment or cancellation requests. Once an order has entered fulfilment or has been dispatched, changes may no longer be possible.

Peptissima delivers to supported destinations subject to carrier availability, applicable laws and any relevant product or import restrictions.

Available delivery options are displayed during checkout.

Shipping & delivery

Delivery times vary according to destination, selected service, customs procedures and carrier conditions.

Any delivery timeframe provided should be regarded as an estimate unless expressly stated otherwise.

Where tracking is provided with the selected delivery service, tracking information will be made available after dispatch.

Yes.

Orders are packaged securely with customer privacy and product protection in mind.

External shipping packaging is designed not to unnecessarily disclose the contents of the order.

Carrier, customs and other external circumstances can occasionally affect delivery times.

Where tracking is available, check the latest carrier information first. If you require further assistance, contact Peptissima with your order number.

Yes.

Customers are responsible for ensuring that the products they purchase may lawfully be purchased, imported, possessed and used for their intended research purpose within the destination jurisdiction.

Local customs procedures or restrictions may affect delivery.

Storage requirements can differ between products and formats.

Always refer to the product-specific storage information provided with the product or made available by the relevant manufacturer or supplier.

Laboratory handling

Check the external packaging and product condition on receipt.

Where applicable, confirm the product identity and batch information against the accompanying or available documentation before placing the product into appropriate laboratory storage.

Do not use a product for research if its packaging, seal or physical condition raises concerns.

Retain the product and packaging, take clear photographs and contact Peptissima promptly with your order information so that the issue can be reviewed.

Returns & order issues

Where legitimate laboratory handling or preparation information is provided, it relates solely to laboratory research.

Peptissima does not provide reconstitution, dosing or administration instructions for human use.

Reconstitution principles

Contact Peptissima promptly with your order number and clear photographs of the product received.

Our team will review the order and arrange an appropriate resolution where a fulfilment error has occurred.

Contact Peptissima with your order number and details of the missing item.

We will review the fulfilment record and assist accordingly.

Return eligibility depends upon the product, its condition and the circumstances of the order.

Certain research products may not be eligible for return once dispatched, opened or removed from appropriate storage conditions because their integrity can no longer be assured.

Full conditions are provided within our Returns Policy.

Read the Returns Policy

Retain all external and internal packaging and take clear photographs before disposing of anything.

Contact Peptissima promptly so that the issue can be assessed and, where appropriate, raised with the carrier.