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Peptissima Health

Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains how Peptissima Health (“Peptissima”, “we”, “us”) collects, uses and protects personal information when you visit peptissima.com, create an account or place an order through the Peptissima Research Store.

Who We Are

The data controller responsible for your personal information is Peptissima, trading as Peptissima Health, a company registered in the United Kingdom under company number Peptissima.

For any question about this policy or your personal information, contact us at info@peptissima.com or through our Contact page.

Information We Collect

Information you give us

  • Account information: your name, email address, username and password when you register.
  • Research Use Agreement record: confirmation that you accepted our Research Use Agreement on registration, together with the date, time and IP address of that acceptance.
  • Order information: billing and delivery name, address, email address and telephone number, the products ordered, order value and order history.
  • Enquiries: the details you submit through our Contact form, which may include your name, company, email address, telephone number, country, enquiry type and message.
  • WhatsApp messages: if you contact us on WhatsApp (+44 7405 949691), your phone number, WhatsApp profile name and the content of your messages.
  • Newsletter: your email address and the date you subscribed, if you sign up to receive updates.

Information collected automatically

  • Technical information: IP address, browser type, device information and pages visited, recorded in our server logs for security and troubleshooting.
  • Cookies: small files used to keep you logged in, remember your basket and keep checkout secure. See our Cookie Policy for details.

Payment information

Payments are made by bank transfer through our Open Banking payment provider, WallID. Your bank account details and payment authorisation are handled by the payment provider and your bank. Peptissima does not receive or store your full bank credentials.

As described in our Research Use Agreement, payments processed through our Open Banking provider may involve identity and age verification carried out by the payment provider and your bank.

How We Use Your Information

We use your personal information to:

  • Create and manage your account and verify that the Research Use Agreement has been accepted.
  • Process, fulfil and deliver your orders, including sending order and dispatch confirmations.
  • Respond to your enquiries, documentation requests and order support requests.
  • Send you our newsletter, where you have subscribed.
  • Prevent fraud, misuse and unlawful purchasing, and maintain the security of our website.
  • Comply with our legal, tax and accounting obligations.

Our Legal Bases for Processing

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on the following legal bases:

  • Contract: to manage your account and process your orders.
  • Legal obligation: to keep transaction records required by tax and accounting law, and to meet regulatory requirements.
  • Legitimate interests: to keep our website secure, prevent fraud and misuse, maintain a record of Research Use Agreement acceptance, and respond to enquiries.
  • Consent: to send you our newsletter. You can withdraw consent at any time.

Who We Share Your Information With

We share personal information only where necessary, with:

  • Payment provider: WallID, to process payments and carry out any associated verification.
  • WhatsApp (WhatsApp Ireland Limited / Meta Platforms): if you choose to message us on WhatsApp, your messages are carried by WhatsApp and are subject to WhatsApp’s own Privacy Policy. Please don’t send sensitive personal information over WhatsApp; use email for documentation or order details where possible.
  • Professional advisers and authorities: our accountants, legal advisers, or law enforcement and regulatory bodies where required by law.

We do not sell your personal information.

International Transfers

Some of our service providers may process information outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / Addendum approved under UK law.

How Long We Keep Your Information

  • Order and transaction records: six years from the end of the financial year in which the order was placed, to meet tax and accounting requirements.
  • Account information and Research Use Agreement record: for as long as your account remains open, and for up to six years after closure where needed to evidence compliance.
  • Newsletter: until you unsubscribe.

Your Rights

Under UK data protection law you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase your information, where we have no legal reason to keep it.
  • Ask us to restrict or object to certain processing.
  • Receive your information in a portable format.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@peptissima.com. We will respond within one month.

Security

We use appropriate technical and organisational measures to protect your personal information, including encrypted (HTTPS) connections, access controls and secure hosting. No method of transmission over the internet is completely secure, but we work to protect your information against loss, misuse and unauthorised access.

Age Restriction

Our website and products are intended only for adults aged 18 or over who are purchasing for legitimate laboratory research purposes. We do not knowingly collect personal information from anyone under 18.

Complaints

If you have a concern about how we handle your personal information, please contact us first at info@peptissima.com. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: ico.org.uk, telephone 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.

All products supplied by Peptissima Health are intended solely for legitimate laboratory research use where permitted by law. They are not medicines, medical devices, foods, cosmetics or dietary supplements, and are not intended for human consumption or for the diagnosis, treatment, cure or prevention of any disease. Product information is published for scientific and educational purposes only and does not constitute medical advice.

Statements on this site describe what published research and manufacturer documentation record. They are not claims about outcomes and must not be read as such. Purchasers are responsible for confirming the legal status of any compound in their own jurisdiction.